Customer Service

About Us


Western Towing are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at feedback@westerntowing.co.uk

Our Contact details:
Western Towing
3 Marsh Green Road North, Marsh Barton, Exeter, Devon. EX2 8NY UK
Phone: 01392 216336 Fax: 01392 430415 Email: shop@westerntowing.co.uk

Western Towing is the trading name of Western Towing Limited
Registered Office: 3 Marsh Green Road North, Exeter, Devon, EX2 8NY
Incorporated in England & Wales Reg.No. 04623415

Vat Reg No. 142 8145 80

Making A Purchase


Making a purchase could not be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept the following methods of payment:

 By credit or debit card either Visa, MasterCard, Maestro (Switch), Electron,
   Delta or JCB.

 By cheque, in the checkout select 'Place order & forward cheque by post'
   then click next and print the order so you can use it to forward to us
   with your cheque made payable to 'Western Towing'. To allow your cheque
   to clear, delivery may take up to 10 days from receipt of cheque.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We are currently only accepting orders from the UK. Please feel free to contact us for more information

Shipping And Handling

Carriage is free* over £60.00 including vat, orders under £60.00 are charged at £4.50 including vat (£3.75 + vat) and will be added to your order value at the checkout. *subject to the areas listed below

UK MAINLAND
Orders up to 2 kg will usually either be sent by First Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning) but could take to 5 working days. Orders over 2kg will either be sent by UPS, UK Mail or Interlink on an overnight (next working day) service, a signature is required to take delivery, if no one is available to sign then a card will be left so that you can contact the delivering depot to arrange another delivery or collect.

SCOTTISH HIGHLANDS (As defined by UK couriers)
(Postcodes: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41 and PH49 to PH50)

Orders up to 2 kg will either be sent by First Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning) but could take up to 5 working days . Orders over 2kg in total will require an additional carriage charge, please contact us for further details.

(We are sorry that we require additional carriage for items over 2kg, we are trying to keep prices as low as possible and cannot therefore absorb the extra carriage that couriers charge to send to "The Highlands". Royal mail charge even more than other couriers for parcels over 2kg so it is not possible to use them.)

ISLE OF MAN, SCOTTISH ISLANDS, ISLE OF WIGHT and NORTHERN IRELAND.
Orders up to 2 kg will either be sent by First Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning) but could take up to 5 working days. Orders over 2kg in total will require an additional carriage charge, please contact us for further details.
(Scottish Islands includes postcodes: HS1 to HS9, IV41 to IV49, IV51, IV55 & IV56, KA27 & KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44 and ZE1 to ZE3.)


CHANNEL ISLANDS
Orders under 2kg will either be sent by First Class Post or Royal Mail Standard Parcelswhich should be with you the next working day (or Saturday morning) but could take up to 5 working days. *Due to changes in Royal Mail Parcels policy orders over 2kg are classed as International Parcels and are subject to an additional carriage charge which is dependent on weight. Please contact before ordering or place you order and we will contact you, if you are then not happy with the additional carriage you will be able to cancel.

Delivery Schedule


Orders received before 3pm on weekdays will be shipped that day (i.e not Saturday, Sunday and Bank Hoiidays) orders received after 3pm will either be dispatched that day or the next working day. Should we be unable to do this we will contact you either by email or telephone to inform you as to when the goods can be sent and giving you the option to cancel if the anticipated delivery is unacceptable. Same day dispatch does not apply to special order items such as axles, certain couplings, keys cut and made to measure covers.

All items posted by First Class Royal Mail should be received within 5 days. However, Royal Mail indicate that an item is not classed as lost until 15 working days from date of despatch. We cannot offer a refund or send items again until these 15 working days have expired.

Items sent by Overnight Courier should arrive within 24 hours of despatch, although sometimes, due to extenuating circumstances, it may take 48 hours for items to reach their destination. If you have not received your goods by 72 hours after date of despatch please contact us on 01392 216336 where we will track and trace the item.

Please note couriers will only hold items for 7 days from date of attempted delivery before the items are returned to us. If items are returned we reserve the right to charge for redelivery.

All dates given are subject to stock availability.

Please note we do not process payment until the goods are ready for dispatch.

Back Orders


If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges


We only accept orders from the UK. For orders made from the UK , 20% VAT is included.

Credit Card Security


Western Towing takes security of payment card data extremely seriously. This is why all of our online payments are handled through Actinic Payments or Paypal.

Nobody in our organisation ever has access to your card details. We are only ever supplied with the type of card that you placed your purchase with, and the last 4 digits of your credit card.

How this works
The website becomes secure once you have confirmed your order in the 'Checkout' page. You are immediately redirected to a 'Secure Actinic Payment Form' where you enter your card details. This is a secure payment page. If you are using PayPal then you will be redirected to your login page to complete the payment securely.

Payment Card Industry Data Security Standard (PCI DSS)
Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and MasterCard, supported by all banks.

Western Towing Ltd is PCI DSS compliant.

Guarantee


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Any reference to manufacturers names or products are for identification purposes only. Parts supplied are not necessarily manufactured by the original manufacturer.

Reaching Us


If you need to reach us, please email us on shop@westerntowing.co.uk, alternatively, you can call on us (01392 216336) or fax us on (01392 430415) or write to us at Western Towing, 3 Marsh Green Road North, Marsh Barton, Exeter, Devon, EX2 8NY

Privacy Policy


Western Towing do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy



INCORRECTLY ORDERED/UNWANTED GOODS

In the event that an item is ordered and it does not meet your requirements we will accept the item as a return so long as the item is returned to us in the same condition as it was despatched.

Please contact us either by email to shop@westerntowing.co.uk or on 01392 216336 within 14 days of receipt of goods. You will then be given a unique returns code which must be included on any paperwork enclosed with the returned items. We will then discuss with you the options of returning the items and how much credit you will receive for the returned items. You will then have 30 days from date of despatch to return the items to us at your own cost.

FAULTY/DAMAGED/MISSING GOODS

If goods should be received and they are damaged or faulty please contact us either by email to shop@westerntowing.co.uk or on 01392 216336 within 14 days of despatch of the goods. You will then be given a unique returns code which must be included on any paperwork enclosed with the returned items. We will then discuss with you the options available for returning the items.

If goods are not reported damaged or faulty and returned to us without a returns code we reserve the right to not pay the carriage costs incurred.

Once the order has been received please check the contents for any missing or damaged items. This should be done with 48 hours as any missing or damaged parts must be notified to the courier within this time.



Western Towing Towbar & Trailer Centres 01392 216336 3 Marsh Green Road North, Marsh Barton, Exeter, Devon, EX2 8NY Jetty Marsh Road, Newton Abbot, Devon, TQ12 2SL 4.00 to 5,000.00 is rated 4.9 stars by Reviews.co.uk based on 419 reviews