Due to the security on our website and restrictions on your card, your card company may not allow you to process an online payment. On these occasions, we should have all your details on our system but we just need your card details. When this happens, please call us on 01392 216336 so we can finish taking your order.

If our website takes you to a “Verified by Visa” page or the MasterCard equivalent, this is an additional security feature from the bank or card provider. It has nothing to do with us.

If you have any problems or questions whilst processing your order, please give us a call on 01392 216336 and we would be happy to help.