If the order was sent by First Class Post, it should be delivered within 5 working days. If this is not the case, please check with your local Post Office before getting in touch. Please note we cannot claim for lost items with Royal Mail until 15 working days have passed.

If the item has been sent by courier and it has not arrived within 48 hours, please check for a card from the driver. If you have not received one, please call so we can track the delivery for you and give you more information if needed.

When calling about your order, please have your order number to hand so we can find your order quickly.

Full information about our delivery and shipping schedules for more information.