Delivery Schedule

Normal Deliveries

Orders received before 3.00pm on a normal working day (i.e not Saturday, Sunday and Bank Holidays) will be dispatched that day. Should we be unable to do this we will contact you either by email or telephone to inform you as to when the goods can be sent and giving you the option to cancel if the anticipated delivery is unacceptable.

All items posted by First Class Royal Mail should be received the next working day but can take up to 5 days. Royal Mail also indicate that an item is not classed as lost until 15 working days from date of despatch. We cannot offer a refund or send items again until these 15 working days have expired.

Items sent by Overnight Courier should arrive within 24 hours of despatch, although sometimes, due to extenuating circumstances, it may take 48 hours for items to reach their destination. If you have not received your goods by 72 hours after date of despatch please contact us on 01392 216336 where we will track and trace the item.

Please note couriers will only hold items for 7 days from date of attempted delivery before the items are returned to us. If items are returned we reserve the right to charge for redelivery.

All dates given are subject to stock availability. Please note we do not process payment until the goods are ready for dispatch.

Some items in our online shop cannot be delivered, such as trailers and trailer kits, therefore these are only available for collection from either our Exeter or Newton Abbot branches. Free delivery does not apply.

Carriage is free* over £60.00 including vat, orders under £60.00 are charged at £4.50 including vat (£3.75 + vat) and will be added to your order value at the checkout. *subject to the areas listed below.

UK Mainland

Orders up to 2 kg will usually either be sent by First Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning) but could take up to 5 working days. Orders over 2kg will either be sent by UPS, UK Mail or Interlink on an overnight (next working day) service, a signature is required to take delivery, if no one is available to sign then a card will be left so that you can contact the delivering depot to arrange another delivery or collect.

SCOTTISH HIGHLANDS (As defined by UK couriers)

(Postcodes: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41 and PH49 to PH50)

Orders up to 2 kg will either be sent by First Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning) but could take up to 5 working days. Orders over 2kg in total will require an additional carriage charge, please contact us for further details.

(We are sorry that we require additional carriage for items over 2kg, we are trying to keep prices as low as possible and cannot therefore absorb the extra carriage that couriers charge to send to "The Highlands". Royal mail charge even more than other couriers for parcels over 2kg so it is not possible to use them.)

ISLE OF MAN, SCOTTISH ISLANDS, ISLE OF WIGHT and NORTHERN IRELAND.

Orders up to 2 kg will either be sent by First Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning) but could take up to 5 working days. Orders over 2kg in total will require an additional carriage charge, please contact us for further details.
(Scottish Islands includes postcodes: HS1 to HS9, IV41 to IV49, IV51, IV55 & IV56, KA27 & KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44 and ZE1 to ZE3.)

CHANNEL ISLANDS

Orders under 2kg will either be sent by First Class Post or Royal Mail Standard Parcels which should be with you the next working day (or Saturday morning) but could take up to 5 working days. *Due to changes in Royal Mail Parcels policy orders over 2kg are classed as International Parcels and are subject to an additional carriage charge which is dependent on weight. Please contact before ordering or place you order and we will contact you, if you are then not happy with the additional carriage you will be able to cancel.



Western Towing Towbar & Trailer Centres Western Towing Logo 01392 216336 3 Marsh Green Road North, Marsh Barton, Exeter, Devon, EX2 8NY Jetty Marsh Road, Newton Abbot, Devon, TQ12 2SL 4.00 to 5,000.00 is rated 4.9 stars by Reviews.co.uk based on 419 reviews