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Western Towing
is a fully accredited member of the
National Trailer & Towing Association Quality Secured scheme
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“What is NTTA Quality Secured?”
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| NTTA Quality Secured is a customer
care quality scheme monitored and operated by the National Trailer and
Towing Association Limited who are the official trade association for the UK
light trailer and towbar industry.The scheme promotes: |
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 Industry Standards- Workshop best practice
- Customer Service
- Professional workmanship
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“How does a company
become a Quality Secured member?”
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| We, as a member company of the QS scheme are visited at least once a year for a
thorough inspection by independent assessors. This assessment reviews a number
of different aspects of our company. These include, customer service,
workshop practice, customer complaints, staff knowledge & training etc..
Only successful completion of the inspection allows us to be awarded our
annual Quality Secured accreditation. |
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| “How does Quality
Secured help me the customer?” |
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| The NTTA Quality Secured scheme is
here to give you confidence when using any of the services or buying goods
from a Quality Secured member company. We want you to feel safe in the
knowledge that by using our services as a QS member company you are dealing
with an accredited company who will always try to give you the best service
possible. |
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| “Who recommends
Quality Secured?” |
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| The NTTA Quality Secured
scheme is recommended and supported by over a million members of the towing
public including: The Caravan Club, The Camping and Caravanning Club and The
British Horsebox Society. |
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