Western Towing Customer Service - Delivery, Terms & Conditions

About Us
Western Towing are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at feedback@westerntowing.co.uk

Our Contact details:
Western Towing
Polsloe Bridge Pinhoe Road Exeter Devon EX4 8AB UK
Phone: 01392 216336 Fax: 01392 430415 Email: shop@westerntowing.co.uk

Partnership: Brian, Sybil, Gary, Mark & Richard Saxton

Vat Reg No. 142 8145 80

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept the following methods of payment:

By credit or debit card either Visa, MasterCard, Maestro (Switch), Electron,
   Delta, JCB or Solo.

By cheque, in the checkout select 'Place order & forward cheque by post'
   then click next and print the order so you can use it to forward to us
   with your cheque made payable to 'Western Towing'. To allow your cheque
   to clear, delivery may take up to 10 days from receipt of cheque.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

We are currently only accepting orders from the UK. Please feel free to contact us for more information

Shipping And Handling
Carriage is free* over £35.00 including vat, orders under £35.00 are charged at £3.50 including vat (£2.98 + vat) and will be added to your order value at the checkout. *subject to the areas listed below

UK MAINLAND
All orders will either be sent by FIRST CLASS POST, INTERLINK EXPRESS or ANC on an overnight (next working day) a signature is required to take delivery, if no one is available to sign then a card will be left so that you can contact the delivering depot to arrange another delivery or collect.

SCOTTISH HIGHLANDS
All orders will either be sent by FIRST CLASS POST, INTERLINK EXPRESS or ANC on a two working day delivery, a signature is required to take delivery, if no one is available to sign then a card will be left so that you can contact the delivering depot to arrange another delivery or collect.

ISLE OF MAN, SCOTTISH ISLANDS, ISLE OF WIGHT and NORTHERN IRELAND.
Orders up to 2 kg will either be sent by FIRST CLASS POST or ROYAL MAIL STANDARD PARCELS which could take up to 5 working days. Orders over 2kg in total will require an additional carriage charge, please contact us for further details.

CHANNEL ISLANDS
Orders under 2kg will either be sent by FIRST CLASS POST or ROYAL MAIL STANDARD PARCELS which could take up to 5 working days. *Due to changes in Royal Mail Parcels policy orders over 2kg are classed as International Parcels and are subject to an additional carriage charge which is dependent on weight. Please contact before ordering or place you order and we will contact you, if you are then not happy with the additional carriage you will be able to cancel.

Delivery Schedule
Orders recieved by during a normal working day (i.e not Saturday or Sunday) will either be dispatched that day or the next working day. Should we be unable to do this we will contact you either by email or telephone to inform you as to when the goods can be sent and giving you the option to cancel if the anticipated delivery is unacceptable.

Please note we do not process payment until the goods are ready for dispatch.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
We only accept orders from the UK. For orders made from the UK , 17.5% VAT is included.

Credit Card Security
This website is secured by 128bit SSL. Click on the "Golden Padlock" on the Shop Home page for more details, or double click your golden padlock on your browser bar.
Your credit card details are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Any reference to manufacturers names or products are for identification purposes only. Parts supplied are not necessarily manufactured by the original manufacturer.

Reaching Us
If you need to reach us, please email us on shop@westerntowing.co.uk, alternatively, you can call on us (01392 216336) or fax us on (01392 430415) or write to us at Western Towing, Polsloe Bridge, Pinhoe Road, Exeter, Devon, EX4 8AB

Privacy Policy
Western Towing do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
If you are not entirely happy with your purchase, simply return it to us in the packaging that it came in, and we will refund your money less the original cost of carriage to send you the goods.

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